WH&S

• Do I have access to an Employee Assistance Program (EAP)?

• I've had an accident at work, what do I do?

Onboarding

• I am a Pty Ltd contractor and don't have my own PI/PL insurance, can I use Oncore's?

• I have an ABN, but am a registered sole trader. Can I use this ABN to engage as an independent contractor through Oncore?

• I am concerned about providing all my personal details to you. Can you confirm my details are secure?

• Can I give you an expired passport to confirm my RTW?

• [Video] Worker onboarding process.

Workpro

• I complete Workpro, but it keeps looping back to the questions. Why is that?

• I can't access Workpro?

• I can't tick the box in OC01 module, how do I get past this?

• I can't remember my username or password for Workpro?

• What is my token code for Workpro?

Expenses

• What other expenses can I claim?

• What am I eligible to claim under the Tools & Equipment category?

• What FBT exempt items can I claim?

• Can I claim relocation costs I have incurred?

• Can I claim any of the expenses I have incurred for business travel?

Timesheet

• I am submitting timesheets where 1 hour = 1 unit. What should I enter if I work less than an hour?

• My approver is going away for 3 weeks and they want to approve my timesheet before they go away. Can I submit my timesheets early?

• I want to start my timesheet for this week, when will I get access to the timesheet for this week?

• My approver is away on leave, how do I change it to an alternative approver?

• Can I edit a submitted timesheet?

Account Management

• How do I update my Bank Account details

• How do I turn on/off Two Factor Authentication (2FA)?

• How do I change my login email address?

• How do I update my personal details?

• Can I change from a PAYG to Pty Ltd structure during my contract period?

Invoices

• How do I access my invoices?